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UX Researcher

Job Title
UX Researcher
Job ID
12-18 months
Long Island City,  NY
Other Location

C2G is looking for a market researcher, for our financial services client, with experience in usability and user experience research.  The consultant will be working with partners and vendors to run the research engagement - and will leverage a combination of customer listening, primary and secondary research (discovery, conceptual and user experience) and quantitative analysis. The consultant must be a seasoned individual contributor who can manage multiple, problem solving tasks with little supervision. They will manage multiple projects from concept to implementation, and manage external agency/vendor relationships.

Key Responsibilities:

  • A highly skilled individual contributor who designs & executes user research and usability studies, producing insights and transformational business recommendations, and presenting them to stakeholder audiences
  • Ongoing partnership with a cross-discipline Design Team (and agencies/vendors) to invent, execute and improve upon solutions 
  • Identify how to solve the problem, selecting agencies and methodologies
  • Uncover quantitative and qualitative insights from NPS data, digital analytics, first/second and third party research 
  • Design & work with internal analytics partners to track the performance of the team’s solutions and use that data to inform the next iteration.
  • Manage multiple work streams with varying timelines and complexity 
  • Partner with strategists, analysts, researchers and business leaders to create Design briefs and set expectations for deliverables.
  • Help package concepts and insights and present to internal stakeholders in persuasive, articulate and compelling ways
  • Be a go-getter with an entrepreneurial attitude and passion for innovative solutions 
  • Be a motivating and inspiring force in the group that gets the best performance out of people.
  • Be the voice of the customer, the oracle of cultural trends, and a champion for authentic brand experiences.




  • Experience developing, testing and implementing strategies that drove measureable results.
  • Experience designing various qualitative and quantitative research studies. Background in a strategic field such as usability research, creative strategic planning, or management consulting.
  • A trained user researcher comfortable with various digital/mobile research technologies, software and equipment, e.g. UserZoom, eyetracking, online panels, consumer advisory boards, as well as conducting in-depth interviews, surveys and stakeholder interviews.
  • Experience managing research vendors including recruiters, rental facilities, consumer panels, usability and UX research providers.
  • Comfortable identifying customer, cultural and competitive insights and writing creative briefs.
  • Experience participating in the Design process and practicing Design Thinking.
  • A consumer-focused mind-set and understanding of digital, marketing, advertising and branding; 
  • Impressive communication/presentation skills, including the ability to sell ideas to varying audiences.
  • Strong organization and time management skills.
  • Exceptional attention to detail.
  • 100% reliable
  • A collaborative working style; focused on getting the best solution rather than your solution.
  • Open, honest and direct in your approach to feedback and asking for assistance.
  • Flexible, steady under pressure, and willing to switch gears quickly.
  • Organized, self-directed, efficient and able to manage complex projects in a timely manner

This position can be based in either Long Island City, NY or Irving, TX and the expected duration is 12-18 months.