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Project Manager – Digital Experience Owner

Job Title
Project Manager – Digital Experience Owner
Job ID
New York,  NY 10022
Other Location

C2G is searching for a Project Manager, Digital Experience Owner for a financial services client. This role will work with internal and external partners across multiple countries to facilitate flawless, on-time delivery of local market assets and processes across all channels, including digital, phone and paper-based communications.  The Project Manager will also drive improvements in customer loyalty through cross-channel management, enhancement process development, and defect resolution.

Key Responsibilities

The Digital Program Manager responsibilities include the following activities and deliverables:

  • Manage development of website experience to support Global Rewards market launches
  • Lead the design of insight-driven digital strategies from opportunity identification through development of customer centric journeys
  • Create and enhance site design, layout, content and navigation to provide a highly relevant and engaging site experience
  • Partner with program management, agencies, vendors, and internal IT teams to scope, design, develop, and deploy new web site experiences
  • Transform web site visitor objectives, business objectives, and technology capabilities into digital experience requirements
  • Integrate web site analytics, user research, and persona definitions to inform web and design process
  • Lead the design of digital functionality and capability enhancements 
  • Ensure all web experiences are optimized for internal/external search engines and key customer access points (mobile phone, tablets, etc.)


  • 10+ years of direct, relevant experience in project or process management
  • Bachelor's degree required; advanced degree preferred.
  • Demonstrated ability to synthesize information across customer feedback channels, prioritize improvement efforts, and drive results with a strong sense of urgency and decisiveness.
  • Strong and disciplined process improvement capabilities that have produced meaningful increases in customer satisfaction and loyalty over time.
  • Pragmatic problem-solver.  Solutions oriented.
  • Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and encourage the overall growth of the company.
  • Experience working across a complex group of businesses or markets preferred.