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Sr. Business Process Analyst

Job Title
Sr. Business Process Analyst
Job ID
1 Year
Long Island City,  NY 11120
Other Location

The Sr. Business /Process Analyst will work in a small, but dynamic, team to assist with onboarding of new work streams and Users to the Branded Cards Marketing, enterprise-wide, Business Process Management (BPM) tool. The candidate will facilitate onboarding through requirements gathering, process analysis, documentation, testing, training, and cross-functional team coordination. This position is responsible for the three fundamental dimensions of business process reengineering that follow:

  • Understanding and documenting
  • What the steps in the current business process are?
  • Understanding and documenting Why those steps are being performed--the inputs, outputs, and their interdependencies.

Defining, communicating, and documenting how the process will work once re-engineered
This position requires a strong process & technology background, excellent client and project management skills, and superior analytic and communication abilities.


  • Work with senior managers and key business owners and stakeholders from various functional areas to understand and document current business processes, issues and data challenges in order to recommend/define appropriate technical solutions for onboarding the teams to the BPM tool.
  • Use process flow diagrams, screen mock-ups and other visual documentation techniques to enhance the value of business requirements documentation for the benefit of business users as well as the technical teams.
  • Work closely with the development team to ensure completeness and accuracy of the business requirements vis-à-vis the development team’s implementation plans and design.
  • Create and execute detailed UAT plans to ensure that the letter and spirit of the business requirements for the solution are fulfilled.
  • Work closely with the development team to brainstorm and identify additional features and functions in the application and ratify the solutions from a process owner standpoint, as needed.
  • Identify opportunities for process and control improvement and efficiency gains.
  • Provide visibility to WFM Implementation Management and Automation Solutions group on progress against approaching milestones, issues, risks, and dependencies.


  • Bachelor's Degree in Computer Science, related discipline, or equivalent experience.
  • A minimum of 5 or more years of experience as a business or functional analyst on large projects in the financial services domain.
  • Experience with a technology consulting company, or in an internal consulting position, is preferred.
  • Previous work in senior client facing roles.
  • Solid understanding of Systems Development Lifecycle and PMO methodologies.
  • Hands-on experience and knowledge of programming preferred.
  • Direct experience with Business Process Management products is a plus.
  • Advanced user of Microsoft Office Application suite –particularly Excel, Word, and PowerPoint. Expertise with VBA a plus.
  • Knowledge in the following areas a plus:
    • SharePoint 2010
    • Enterprise Content Management