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Product Program Manager
- Job Title
- Product Program Manager
- Job ID
- Long Island City, NY
- Other Location
The Product Team needing support is part of the larger Card Product Management organization, they are responsible for product and business management, new product development, and customer experience. The Product Team has a significant strategic focus in the organization, it is highly visible and garners a lot of attention given its size and profitability. As the portfolio matures, engaging and retaining customers is of critical importance, holding onto high margin accounts and building strong margins on the product is a key focus area for the segment and organization, this is a critical role to driving improved customer performance in partnership with marketing, decision management, risk, customer experience and finance.
Financial Improvement Initiatives: Execute multiple initiatives designed to drive up our margins. These include increasing product trades into the specific product (e.g. trading certain segments out of the specific product, testing offers, auto-conversions, and the overall test plan), driving changes in our credit line increase policies in conjunction with Risk and Credit Ops (and managing approvals and logistics for this change through multiple committees), and executing changes in some of the program related to our specific Rewards (and ensuring our customers are well aware of these programs through all touchpoints, including statements, online, app, etc. all with documented Legal and committee approval). There are likely to be 5-12 initiatives to manage and ensure all are delivering on their commitments, in addition to managing programs that the Product team specifically owns
Ongoing Program Management: Be the point person for any and questions and approvals related to our Existing Customer Management (ECM) programs – this includes conversions, credit line increase, balance transfers, sales growth, loyalty, etc. This includes engaging in and approving creatives, programs, test plans, and providing holistic views across the specific product as to what customers are being impacted. Further, be on point for all questions and issues related to Customer Service (phones and digital) as well as any product related issues or questions that may require technical work. Partner with our Product Tech resource to support major product releases on this specific product throughout the year
- Highly detailed and organized; enjoys the execution of programs and able to absorb disparate pieces of information to form coherent workplans. Partners well and is able to keep a large team on track to ensure execution is completed on time
- A self-starter – can grasp new situations easily and can work almost entirely independently to set up new pieces of execution and ensure every step is included; comfortable identifying the right people to go to and approaching people for help to ensure “no stone is left unturned” in executing the process
- Bachelor’s Degree and; familiarity with financial services and credit cards is a significant asset, but not required
- Able to commit to a 9-month assignment with 4-5 days in the office and being available on all days for approvals